Trans-Tasman & International services
As Government restrictions on international travel to and from Australia and New Zealand remain in place, our International services from and to New Zealand and Trans-Tasman flights are cancelled until at least the end of July 2020.
Impacted customers will be contacted directly to advise them of their options which include a credit voucher or a refund.
We continue to monitor various travel restrictions and will review our schedule based on demand for international flying as restrictions ease. If there are any changes to our schedule, we will update customers directly.
Credit vouchers - greater flexibility
We have recently improved our travel voucher policy. All new and existing unused travel vouchers issued due to COVID-19 impact for on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), will become multi-use vouchers. All other credit vouchers issued for reasons not listed will be single use only. Customers should refer to the full Terms and Conditions.
These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal (click here).
We have also extended our voucher expiry dates, giving customers 12 months to redeem a voucher and book any available flight. Our flights are generally made available around 12 months in advance, so customers will have about two years to travel. As per the existing arrangements, Jetstar customers will need to pay any Fare Difference if the new bookings cost more than the value of their travel voucher. If you booked through a travel agent or third party websites (e.g. House of Travel) you will need to contact them directly.
Manager, New Zealand Sales