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Upcoming Public Courses


Thursday 17th October 2024

Tuesday 12th November 2024

Click on a session to register. 

Course details:

Duration: half day in person
Time: 9am - 1pm


Members: $349 + GST
Non-members: $549 + GST

Course includes:

Workbook, arrival tea or coffee, morning tea, lunch, afternoon tea.


This course will cover the importance of creating a customer service mindset when dealing with your most important asset in a business, your customers. It introduces the key requirement to have a strong product knowledge, effective communication and listening skills, and polished customer service etiquette.

Key audience:

This course is suitable for employees who interact with customers on a regular basis, whether by phone or in person, and people who would like to gain a strong, foundational level of knowledge about how to deal effectively with customers.

Learning outcomes:

  • Understand the importance of a customer service mindset.
  • Learn about customer service etiquette and how it’s unique for each business.
  • Explain the requirement for a strong product and service knowledge.
  • Demonstrate the pivotal role of good communication and listening skills. 

Need more support?

We offer Inhouse training options for our course which can be tailored for your business. Enquire at

Click here to view our Terms and Conditions.


Man on phone

Get in touch

04 473 7224
Postal Address
PO Box 1087
Wellington 6140
Head Office:
Level 13, NTT Tower, 157 Lambton Quay, Wellington 6011