When Important Conversations Go Off Track

Overview

When conversations go wrong at work, they rarely start that way. A discussion begins calmly - and somewhere along the way, people become defensive, messages land badly, and nothing gets resolved.

It happens more often than we’d like, and it can cost time, trust, and working relationships.

In this 60-minute webinar, leadership development specialist Leonie Black will offer research and proven insights on why conversations sometimes go off track - even when everyone has the best of intentions - and what you can do in the moment to get them back on course.

You’ll leave with a simple, practical approach you can use before your next important conversation, whether that’s with a colleague, client, or team member.

This session provides practical introduction to skills and insights that leaders and teams can build on in more depth over time.

Who should attend?

This webinar will be particularly useful if you:

• Lead or manage others and conversations don’t always land as intended
• Need to give feedback or resolve issues at work
• Want to keep important conversations productive under pressure

About the Speaker

Leonie is the principal consultant of Cadence Consulting, specialising in leadership development and organisational capability.

She works with leaders at all levels but has a particular passion for the people in the middle: team leaders and managers navigating the competing demands of their teams, their organisations, and their own development.

Known for making complex ideas practical and accessible, Leonie translates research into tools and approaches that leaders can use immediately.

This session draws on her work helping leaders understand what's really happening in their toughest conversations and build the skills to handle them better.